FAQs
Got a question? We’re here to help.
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How do I get a quote?
You can e-mail a quote request to Summerspromo@gmail.com and we will e-mail back with a quote.
Or alternatively, you can select the quote button and we will contact for a chat.
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How do I place an order?
You can e-mail your order to Summerspromo@gmail.com and we will e-mail back an order confirmation via e-mail with the details of your order and costs, if there are any discrepancies you need to contact us within 24 hours.
When placing an order that requires the product to be printed you will need to supply artwork at time of ordering.
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What happens once I have placed an order?
We will send visuals of your artwork via e-mail for approval and we request artwork is approved within 24 hours. The order will then be sent to production line.
Once the order has been produced, it will be despatched to your requested delivery address
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How will my order be delivered?
We use couriers to deliver. The standard delivery time is between 9am and 5pm, we will send you a despatch Notice before hand.
Any shortage or damage must be notified within 48 hours of receipt of goods.
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Is there a shipping fee and do where do you ship to??
Delivery charges are included in quoted price to one UK mainland address.
For shipments to locations such as Scottish Highlands & Islands, Channel Islands or Isle of Man, contact our sales team.
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Can I have sample of the product?
We will arrange samples to be sent to you, most samples are free of charge, however there are some which will be chargeable, please ask.
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When do I have to pay for the order?
For new customers, we will require pro-forma payment for the first 3 orders. After that you can apply for a credit account with us.
Payment terms for credit account customers are payment within fourteen days from invoice.
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What format can I send my artwork over in?
For promotional merchandise we accept the vectorised eps or illustrator format, however we can convert to the required format at an added charge.
For Branded Clothing the artwork you send us would be either a vector file (.eps, .pdf, .ai, .cdr, .svg) or a 300-dpi pixelated image (.jpg, .png, .tif, .gif, .bmp) set up at the size you want it printed.
For printed Stationery please set up your artwork to the following specifications:
Resolution: 300 dpi minimum, Format: PDF or JPEG , Colour: CMYK (RGB/Pantones will be converted during proofing), Fonts: Outlined or Embedded Bleed: 3mm with no printer marks ,Safe Zone: 3mm
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Are you able to create artwork for me?
Yes we are able to create your artwork for you, the price will vary on the amount of work involved to create your artwork .
Please ask for a meeting with our graphic design department.
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What is Embroidery?
In basic terms embroidery is the method for decorating fabrics using a needle and thread.
These days the needles and threads are controlled by computers and machines.
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What is the different between Screen Printing & Screen-Printed Transfers?
Screen Printing is where the printing ink is pushed through a screen, which holds stencil shape of your design, one colour at a time, onto your garment and normally use it for orders of over 500 pieces.
Screen-Printed Transfer is the same process as screen printing, but we print onto a transfer material first instead of the garment. This allows us to produce multiple designs onto one transfer material at a time