Our Promise to You – the Magical Personal Touch




At Summers Print & Promotions, we’re passionate about providing first-class service with a real personal touch. Whether you're ordering branded uniforms, custom workwear, or promotional products to boost your brand visibility, you deserve nothing less than outstanding service every step of the way.



This charter sets out exactly what you can expect from us – and how we work hard to deliver a seamless experience that’s polite, professional, and genuinely helpful.

 


💬 What You Can Expect from Us


We aim to:

  • Treat every customer with kindness, respect, and fairness.
  • Respond to enquiries quickly, clearly, and with a friendly, helpful attitude.
  • Provide accurate and honest advice on our full range of branded clothing and promotional merchandise.
  • Deliver high-quality products that meet your brief and exceed expectations.
  • Handle any issues or complaints efficiently and fairly.
  • Listen to your feedback – and use it to keep improving what we do.


📦 Our Service Standards


When you work with Summers Print & Promotions, here’s what we’ll deliver:

  • All emails and enquiries acknowledged within 12 working hours.
  • Full, detailed responses within 3–4 working days – or sooner if we can!
  • Happy to arrange a call or meeting to better understand your brand and requirements.
  • Samples sent out when needed, so you can check quality before placing your order.
  • Orders picked, packed, and delivered on time – just as agreed.
  • Clear communication at every stage – especially if there’s a delay or unexpected issue.


🙌 How You Can Help Us Help You


To give you the very best service, we kindly ask that you:

  • Provide clear information when placing your order or asking for a quote.
  • Treat our friendly team with courtesy and respect – we’ll always do the same.
  • Let us know within 48 hours if there are any shortages or damages with your delivery.
  • Share your feedback – we love hearing from you!


😕 Something Not Quite Right?


We do everything we can to get it right first time, but if something isn’t quite spot on, please tell us. We take complaints seriously – and we’ll do everything possible to put things right.


📧 Email: mark@summerspromo.com
📞 Phone: 0118 437 4515
📮 Address: 3 Pyke Close, Wokingham, Berkshire, RG40 1SZ

  • Complaints will be acknowledged within 24 hours.
  • We aim to resolve all issues within 10 working days, or within an agreed timeframe that works for you.

 


📈 Always Improving

We’re always striving to do better – for you and for every business we work with. Your feedback helps us refine our service, update our processes, and make your experience even smoother.

 


Thank you for choosing Summers Print & Promotions – where branded merchandise meets magical service.